Job Description

The application window is expected to close on: Oct 29th, 6 PM ET 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

We're seeking a strategic Senior Director of Product Management in our Security Business Group’s SASE (Secure Access Service Edge) team to lead our customer success and adoption efforts. This role will focus on developing and executing product strategies that drive customer engagement, retention, and growth. The ideal candidate will have a strong background in product management, customer success, and a passion for delivering exceptional customer experiences.

Your Impact

• Customer Adoption and Engagement: Design and implement product features and programs that drive customer adoption, retention, and growth, by prioritizing customer needs, pain points, and success metrics.
• Success Metrics and Analytics: Define and track key customer success metrics, using data to inform product decisions and measure impact.
• Cross-Functional Collaboration: Partner with customer success, sales, marketing, and support teams to ensure alignment and effective customer engagement.
• Go-to-market Lifecycle Management: Be involved in the conception, launch, messaging, enablement, and maintenance of customer-facing products and features.
• Customer Feedback and Insights: Collect and incorporate customer feedback into product decisions, ensuring products meet customer needs.
• Stakeholder Management: Communicate execution plans, progress, and results to executive leadership, stakeholders, and customers.

Minimum Qualifications:

• Demonstrable experience in leading growth strategy in the infrastructure software space for a network, data center or a security product (eg: SASE) via customer success and product led adoption.
• Bachelor’s degree in computer science or business administration, related field or an equivalent 15+ years of product management in the network, security or a related field.

Preferred Qualifications:

• MBA or advanced degree.
• Experience with customer success platforms and tools.
• Familiarity with SASE (Secure Access Service Edge) industry trends and emerging technologies.
• Certifications in product management or customer success.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Technical marketing and field enablement experience.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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