Job Description

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge whats possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivians Product Management team is critical to our mission to build memorable customer experiences at every touchpoint. We aim to think critically about meaningfully building a community around Rivians desire to Keep the World Adventurous forever while supporting the entire customer journey through ownership and beyond. We strive to understand ? and predict ? our ? customers' ? needs, behaviors, and emotions and to gather insights that inform ? our experiential design, products, and the digital tools we integrate throughout their interactions with our brand. ?

We seek a versatile operator with strong analytical and project management skills to support product and market insights .

Support the Product & Market Insights team in developing and curating actionable narratives that allow us to understand better our customers needs and the markets in which they live.

This role will have two main areas of focus:

1. Support the development, implementation, and administration of Rivians product feedback loop across engineering, quality, design, and software functions.
2. Leverage customer and market insights data to develop recommendations and proposals to drive operational and strategic initiatives.

• The work will guide how we personalize each customers experience and innovate on their behalf. Their work product will represent the voice of the customer, providing unfiltered customer feedback on our products, services, and experiences. ?

• The work will include creating market and customer insights to support planning and operational teams in developing go-to-market strategies.

Key responsibilities include but are not limited to:

• Partner with stakeholders to understand business needs and determine research approaches

• D esign , test , and administer quantitative customer surveys

• A naly ze top-down customer experience metrics in cooperation with Product, Quality , and other Rivian stakeholders. ?

• Analyze and communicate critical insights to leadership and cross-functional stakeholders to help teams stay nimble in dynamic environments.

• Develop regular executive and operational reporting on market share, ensuring consistency and accuracy of analysis.

• Lead the execution and synthesis of third-party customer research to support commercial initiatives.

• An innovative, customer-centric, and getting-things-done mindset and approach

• Proven ability to tell compelling stories through data and communicate them to both technical and non-technical audiences

• 5+ years of market and customer research experience in analyzing and synthesizing customer/consumer data

• Strong marketing science, analytical , or statistics background ?

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