Position and purpose:

The Site Reliability Engineer is responsible for supporting the stability of our environments across Illuminate Clients. This includes the day-to-day operations for points of contact with client services organizations to support implementations, account management, or support. Acting as the advocate and trusted advisor to ensure that solutions are developed to resolve the client’s business challenges through leveraging Illuminates’ expertise and capabilities. And contributing to the roadmap to advance Illuminates aims with advancements in our infrastructure.

Education and Experience:

• Bachelor’s degree in computer science or related field from an accredited university or related experience.
• Minimum 5 years’ experience in technical role.
• Development in healthcare related industry.

Competencies and work style:

• Have a breadth of knowledge of our Products, SDKs, and fluency with one or more programming languages, including but not limited to Javascript, C#, Python, or Clojure.
• Manage communications and expectations with internal stakeholders maintain positive relationships.
• Seek to reproduce customer issues, which may include writing or modifying code, and, when necessary, work closely with multiple sub-departments within engineering to a speedy resolution.
• Contribute useful content to our internal Knowledge Base and create code samples, tutorials, and articles for the external Knowledge Base.
• Work with Product to document new features, enhancements requests, and product suggestions directly from customers.

Key responsibilities and essential functions:

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service-level objectives
• Improve reliability, quality, and time-to-market of our suite of software solution

Skills and Qualifications:

• Bachelor’s degree (or equivalent) in computer science or related discipline
• 5 years of professional SRE experience
• Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• Experience with standardized orchestrated deployments using Kubernetes, Docker, Terraform, Ansible, Chef, Puppet, etc.
• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
• Experience with relational databases such as SQL server or PostgreSQL
• Experience with Lucene derivatives such as SOLR or Elastic Search
• Experience managing hypervisors: VMware, Nutanix, Proxmox
• Experience with Linux and Windows Administration
• Experience with various cloud solutions: AWS, Azure, GCP
• Experience designing and implementing effective logging/monitoring solutions

Job Type: Full-time

Pay: $130,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person