RMA Technician Job at Insight Global, Phoenix, AZ

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  • Insight Global
  • Phoenix, AZ

Job Description

Job Summary: We are seeking a skilled RMA Technician to join our Returned Materials (RMA) Team. The successful candidate will be responsible for overseeing the logging and testing of returned products to our distribution center. This role involves diagnosing and resolving product malfunctions, testing products, and recovering video. The technician will also process products through a return log and update the log once issues are resolved.

Key Responsibilities:

  • Diagnose and troubleshoot electronic devices to determine the source of failure.
  • Perform testing and repairs on returned products.
  • Log and update the status of returned products in the return log.
  • Collaborate with the RMA Manager and Quality team to test specific functions as needed.
  • Contribute to process improvements within the RMA department.
  • Maintain RMA databases, including JIRA.

Must Haves:

  • 1+ years of electronic troubleshooting experience.
  • Knowledge of DC and AC circuits.
  • Previous exposure to soldering.
  • Good base knowledge of electronics.
  • Experience in a manufacturing environment.

Plusses:

  • Ability to read logs and schematics.
  • Experience in electronic/electrical manufacturing troubleshooting.
  • Familiarity with MS Dynamics and JIRA.

Day-to-Day Activities:

  • Oversee the logging and testing of returned products.
  • Identify and solve problems causing product malfunctions.
  • Test products and recover video as needed.
  • Update the return log with the status of repaired products.
  • Assist in testing specific functions as directed by the RMA Manager.
  • Coordinate with the RMA Manager for testing specific devices.
  • Act as an individual contributor to process improvements.

THIS IS A 6 MONTH C2H OPPORTUNITY

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