Remote Email/Chat Support Clerk Assistant (Entry Level) Job at Oceanwide Repair, Long Beach, CA

dnFtMUVMdUYvS2g2UjNpTndTRGNqK0tKYkE9PQ==
  • Oceanwide Repair
  • Long Beach, CA

Job Description

Oceanwide Repair LLC is a leading provider of repair and maintenance services, specializing in marine and industrial equipment. With a commitment to quality, safety, and customer satisfaction, we strive to deliver innovative solutions tailored to our clients' needs. Our remote team fosters a collaborative and supportive work environment, where every team member plays a vital role in our success. Join us as we continue to grow and serve our clients with excellence.

Job Overview:

We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our customer support team. This entry-level position is perfect for individuals looking to start their career in customer service. You will be responsible for providing exceptional support to our customers via email and chat, ensuring their inquiries are addressed promptly and accurately.

Key Responsibilities:

- Respond to customer inquiries through email and chat platforms in a timely and professional manner.

- Assist customers with issues related to our services, products, and account management.

- Maintain accurate records of customer interactions and transactions in our database.

- Collaborate with team members to resolve complex customer issues and escalate when necessary.

- Provide product and service information to customers, guiding them through our offerings.

- Participate in training sessions to enhance your product knowledge and customer service skills.

- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

- Contribute to the continuous improvement of our support processes and customer experience.

Requirements:

- High school diploma or equivalent; associate degree is a plus.

- Excellent written communication skills with a strong attention to detail.

- Basic understanding of customer service principles and practices.

- Proficient in using computer systems and software applications, including email and chat platforms.

- Ability to multitask and manage time effectively in a remote work environment.

- Strong problem-solving skills and a willingness to learn.

- Previous customer service experience is a plus, but not required.

Benefits:

- Competitive salary with opportunities for advancement.

- Flexible working hours, allowing for a healthy work-life balance.

- Comprehensive training program to develop your skills and knowledge.

- Supportive remote work environment with a collaborative team culture.

- Health, dental, and vision insurance options.

- Paid time off and holidays.

- Opportunities for professional development and growth within the company.

How to Apply:

If you are ready to embark on your career in customer support and join a dynamic team at Oceanwide Repair LLC , please submit your resume and a cover letter detailing your interest in the position. We look forward to hearing from you!

Oceanwide Repair LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Job Tags

Holiday work, Remote job, Flexible hours,

Similar Jobs

Pinnacle Consulting, Inc

CAD Drafter - Architectural & Engineering Job at Pinnacle Consulting, Inc

 ...Job Description(LOCAL APPLICANTS ONLY PLEASE) Position Title: CAD Drafter- Architectural & Engineering The Drafter- A&E will have advanced knowledge of CAD Software and CAD drawings, construction plan details, offsets, layouts and electronic geographical representation... 

Scandal Italy

MARKETING & PR INTERNSHIP (UNPAID) Job at Scandal Italy

 ...DESIRE TO WORK WITH SCANDAL FOR MANY YEARS TO COME Role Description This is a PART TIME or FULL TIME on-site role for a Fashion Marketing AND Sales Intern at Scandal Italy in Los Angeles, CA. We're looking for someone who is eager to learn about fashion industry... 

Museum of Fine Arts

Community Arts Initiative Lead Artist Job at Museum of Fine Arts

 ...renowned collections, the Museum also offers numerous exhibitions and opportunities for learning and community engagement. The Artist Project is a collaboration between the MFA and twelve afterschool community organizations in the Boston area. Each year a new experienced... 

Good Samaritan Society

RN - Registered Nurse - FT - (Straight Nights) Job at Good Samaritan Society

 ...Assistance Scholarships and Sponsorships Continuing Education Years of Service Recognition Program Verizon and AT&T Discounts Hotel Discounts Job Summary The Registered Nurse (RN) is responsible for utilizing the nursing process... 

Premise Health

Physician Job at Premise Health

 ...Premise Health is seeking an Occupational Medicine Physician for its employer based onsite clinic located in Woodruff, SC Summary:...  ...Knowledge and experience with Electronic Medical Records Knowledge of workplace health and safety concepts and OSHA regulations...