Job Description

Job Description

Job Description

LOCATION: Phoenix

SCHEDULE: TBD

The Arizona Lottery is currently seeking a highly motivated individual to fill a Promotion Van Associate position.

What You'll Do

• Assist customer/players visiting the lottery promotion van at events by providing excellent customer service, solving customer service concerns, selling and redeeming tickets, answering questions, providing materials, explaining process and games.
• Assist with coordinating different events across the state and providing suggestions on new events to attend.
• Handle phone inquiries, provide winning numbers, explaining games, mail requested materials and redirect calls to other departments when needed.
• Process incoming mail and other administrative tasks including preparing bank deposits, balancing daily reconciliation, preparing correspondence to internal and external customers.
• Responsible for processing payments using customer's personal identifying information and securely storing information.
• Other duties as assigned.

What You'll Bring

• Minimum of one year in customer service with cash handling experience.
• Promotions experience is preferred.
• Must be Bilingual.
• Requires knowledge of lottery games and products, State and Lottery laws, rules and regulations and agency policies and procedures, Microsoft Office specifically Excel, customer service concepts and techniques, basic math computation practices, cash handling practices, problem solving techniques, and Google Suites.
• Requires skills in communicating with co-workers and customers, resolving customer conflict and problem solving, and adapting to changing environments.
• Requires the ability to multi-task and work efficiently, work in a close team environment, resolve customer inquiries in an effective manner, maintain knowledge of new products and processes, problem solve, provide excellent customer service, and explain general laws, rules and policies.
• Troubleshooting abilities.
• Effective in time management.
• Ability to objectively review information pertinent to position.
• Demonstrated strong written and verbal communication skills.
• Ability to handle multiple tasks in an organized manner within a fast-paced environment.
• Ability to apply strong attention to detail and produce work with accuracy.
• Ability to work independently and self‐direct work, and in a team-oriented environment.
• Aptitude to learn new computer software.
• Ability to prioritize workflow, maintain schedules and follow up to meet deadlines.
• Ability to work well in a diverse environment.
• We are unable to sponsor or transfer visas.

Who You Are

• A strong leader with relationship building skills.
• Experienced in structuring, building, and growing high-performing and engaged teams.
• High energy, with the ability to successfully own, manage and execute multiple competing priorities.
• A strategic problem-solver with a willingness to challenge the status quo.
• Works well under pressure, effectively, and efficiently.

What We Offer

Competitive Salary | Competitive Medical, Dental, Vision, and Life Insurance Benefits | Employee Assistance Program | Tuition Reimbursement | Generous Paid Time Off | 401k with Company Match | Profit Sharing | And More!

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

We thank all candidates that apply, however only those selected for an interview will be contacted.

Employment is contingent upon a satisfactory response from a Criminal Record Search, Drug Screening, Driving Record, Credit Check and any other applicable pre-employment requirements.

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