Job Description

Job Description

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Overview: Under general supervision, the Medical Office Manager oversees the operational and administrative functions, with a specific focus on serving Chinese-speaking patients. Responsible for ensuring efficient office operations, staff management, and compliance with regulatory standards.

Essential Duties and Responsibilities:

• Oversees daily operations of the front and back office, including scheduling, patient registration, billing, collections, and insurance verification.
• Manages and trains office staff, ensuring adherence to company policies and procedures.
• Implements and maintains electronic health records (EHR) and practice management software.
• Ensures compliance with HIPAA, OSHA, and other relevant regulations.
• Coordinates with physicians and other healthcare providers to ensure smooth patient flow and efficient operations.
• Analyzes financial data and prepares reports for management.
• Resolves patient complaints and concerns in a timely and professional manner.
• Participates in quality improvement initiatives and risk management activities.

Qualifications:

• Bachelor's degree in healthcare administration, business administration, or related field preferred.
• Fluency in both English and Chinese (Mandarin or Cantonese) is essential.
• Minimum of 5 years of experience in medical office management.
• Strong proficiency in EHRs, practice management software, and Microsoft Office Suite.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lead and motivate a team.

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