Job Description

Job Title: Network Specialist- Expert (Voice Engineer)
Job Id: 24-03990
Location: Remote/Travel to Facilities within NC
Duration: 12 Months Contract

The Network Specialist/Voice Engineer (Cisco Unified Communications) is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system.

Job Summary:

• The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system.
• This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals.
• The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization.

Qualifications:
Education:

• Bachelor’s degree in information technology, Telecommunications, or a related field. Equivalent work experience may be considered.

Experience:

• 5+ years of experience in voice engineering, with a focus on Cisco Unified Communications systems.
• Proven experience in managing large-scale, multi-site voice communication systems.
• Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred.
• Certifications:
• Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
• ITIL certification is a plus.

Skills:

• In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
• Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Project management skills, with the ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
• Familiarity with network protocols, QoS, and voice-related security practices.
• Knowledge of voice recording and contact center solutions.

Working Conditions:

• This position may require occasional after-hours work to support system upgrades, maintenance, or urgent issues.
• Some travel may be required between facilities within the healthcare system.

Job Tags

Contract work, Temporary work, Work experience placement, Immediate start, Remote job,

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