Job Description

Job Description

Job Description

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

We are looking for a Network Analyst to join our team!

General Summary:

The Network Analyst is a member of the Ritter Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.

Essential Job Functions:

• Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;
• Documents and reports all network incidents and outages according to policy;
• Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;
• Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;
• Activates voice and data services across copper, fiber and Ethernet platforms;
• Participates in a team environment; providing valuable input and suggestions;
• Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
• Participates in a 24x7x365 (3) shift rotation;
• Performs all other related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of telecommunications products and services;
• Foundational understanding of computers and networks;
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;
• Demonstrated understanding of the OSI layer;
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
• Skill in scripting and front/back-end development;
• Skill in commonly used software such as Visio, Excel, Word, and Power Point;
• Skill in oral and written communication;
• Skill in reading and interpreting technical documents and information;
• Ability to follow policies and procedures;
• Ability to multi-task and effectively manage multiple high-impact projects
• Ability to be detail oriented while keeping the bigger picture in mind;
• Ability to work well individually and in a team environment.

Education and Experience:

Bachelor’s Degree in Engineering, Computer Science, or a similar technical field is preferred. 1.5 years of relevant experience required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

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