Job Description

SUMMARY
The Manager, Information Technology Marketing Communications performs the role of business partner by understanding the business process, identifying opportunities in technology and creating resolutions to business challenges. Additionally, the role provides for on-going support of all mission critical applications and infrastructure supporting these systems. This person will drive day-to-day execution, along with helping to shape the strategic roadmap for the functional area and its critical dependencies.

MAJOR RESPONSIBILITIES

• Manages and develops staff, projects, and IT resources related to our Customer Communications platform
• Implements multiple technology projects from conception to completion.
• Develops innovative ideas and business solutions while making recommendations for projects that support corporate goals.
• Ensures each system is operating at 100% of its scheduled availability.
• Budgets and plans for all future resource requirements.
• Manages outages to include communicating them on a timely basis to appropriate team members, senior level managers and stakeholders.
• Manages the complete functional to technical solutions life cycle.
• Plans, communicates and implements all aspects of the project.
• Provides consultative direction for the evaluation and deployment of technical solutions to business requirements.

ADDITIONAL RESPONSIBILITIES

• Defines and manages both the scope & change management aspects of projects. Ensures the documentation of changes that impact project plan and budget.
• Communicates project status to project stakeholders for approval.
• Identifies, analyzes, manages project related risks and responds appropriately to meet requirements.
• Initiates and disseminates information in a timely fashion at the appropriate level of detail for the target audience.
• Escalates issues and vulnerabilities to appropriate senior managers and stakeholders.
• Develops and manages a budget of approximately $1-4 million.

REQUIRED SKILLS & PERSONAL QUALIFICATIONS

• Demonstrates leadership skills that include taking initiative, motivating, mentoring, relating to others, taking ownership, meeting deadlines. Exhibits positive attitude and superior ethics.
• Excellent communication and presentation skills.
• Ability to organize resources & prioritize assignments with advanced problem-solving skills.
• Capable of working independently, a self-starter who performs initiatives that provide solutions for business requirements.
• Develops and manages to project plans, forecasts & budgets. Presents data clearly, concisely and accurately.
• Analyzes and reports to senior management on project plan, budgets, and projections.
• Proven ability to lead with on-site as well as virtual teams.
• Applies best-practices and business processes to support organizational goals.
• Ability to interact effectively with vendors as well as with staff at all levels of the organization.
• 5+ years supporting Marketing Technology platforms.
• 5+ years supporting SaaS platforms and working directly with software providers.
• Experience with data platforms (preferably customer data).
• Experience with customer segmentation and analytics.
• Experience with Omnichannel communications.
• Experience with Customer Journey orchestration.
• Experience with Adobe Campaign, Hubspot, SF Marketing Cloud or similar product required.
• Experience with Adobe Experience Cloud preferred but not mandatory.

EDUCATION/EXPERIENCE REQUIREMENTS: BA/BS degree and 8-10 years of relevant experience. Relevant experience accepted in lieu of degree.

WORK ENVIRONMENT

• Hybrid Role: Remote work 2 days per week (After 90 Days Onboarding)
• Required Travel: 10%-20%

EDI Staffing

Job Tags

Remote job, 2 days per week,

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