Job Description

Job Description

Job Description

Company Description

Join us at Accor,  where life pulses  with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is a  work of  heart , ​
Join us and  become a  Heartist ®.

In Room Dining Server - On Call

Rate of Pay: $14.00 - $16.00 per hour + tips

If creating memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C.

Reporting to the Assistant Outlets Manager, the IRD Server - On Call, is responsible for serving guests in a professional and polite manner while maintaining the high standards of food and beverage quality, presentation and sanitation. He/she is also responsible for creating a hospitable atmosphere to all internal and external guests while maintaining a professional image and an organized and efficient work area.

RESPONSIBILITIES:

• Maintain a positive service attitude at all times and be willing to help and advise guests with all questions and requests they may have.
• Deliver IRD orders/requests to the correct guests
• Respond to guest orders in a timely fashion
• Ensure that the work area is clean and neat
• Ensure all equipment is in good working order and to report any malfunctions to your direct supervisor/manager
• Be knowledgeable of all menu items, their garnishes, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct and concise way
• Follow procedures when ringing in guest orders. Read the cashier/operator’s order carefully, ensure accuracy when reading room numbers, cover count, guest name, food and beverage items, and specific guest requests
• Ensure that all side duties as requested by supervisor are completed to standard before departing for the day
• Assist with the organization and delivery of amenities
• Operate the Micros P. O. S system by following procedures when opening and closing checks. He / she is responsible for the operation and balancing of shift deposits on the Micros point of sale system and is accountable for their own deposit
• Clear and clean your area and supplies throughout the shift as well as at the end of the shift
• Rotate dishes, cutlery and other dishware as required
• All mise-en-place work to be completed by each server as assigned to you by your direct supervisor
• Pick up of all dishware in a prompt and efficient manner

QUALIFICATIONS:

• Previous food and beverage experience is preferred
• Excellent written and verbal communication skills
• Cash handling/transaction abilities
• ServSafe training is an asset
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Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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