Job Description

Location : Malta (OnSite)
Employment type : Fulltime
Language Requirements : German C2 and English B2

Position : German Speaking Airline Support Agent

Description :
Are you passionate about helping others and ready to take your career to new heights We are looking for enthusiastic German Speaking Airline Support Agents to join a leading team in the airline industry. In this role you will assist customers with a variety of queries related to airline services providing exceptional support via phone social media chat and email.

Purpose of the Role :
As a German Speaking Airline Support Agent you will be responsible for ensuring customers have a smooth and positive experience by answering their questions resolving issues and providing helpful solutions. This is an ideal opportunity for those seeking stability professional growth and a dynamic work environment.

Key Responsibilities :

• Assist customers with queries related to airline services via multiple communication channels.
• Provide accurate and efficient solutions to customers inquiries.
• Maintain a positive and professional attitude when dealing with customer requests.
• Collaborate with team members to improve service quality and share knowledge.

Requirements :

• Native level of German (C2) and fluent in English (B2).
• Excellent communication writing and listening skills.
• A proactive attitude and ability to work independently.
• Computer literacy (ECDL certification is a plus).
• Prior experience in customer service is required.
• Availability to work on a rotating schedule from Monday to Sunday.

Why Youll Love It Here :

• Fulltime position with career progression opportunities .
• Comprehensive training to help you succeed in your role.
• Health insurance after 6 months of employment.
• Mobile schemes and gym packages to promote worklife balance.
• Onsite canteen serving healthy and affordable meals.
• Monthly events and incentives to reward performance.
• Free onsite parking and staff discounts at over 50 local businesses.
• A supportive multicultural work environment offering ongoing personal and professional development.

This is your opportunity to join a growing international team and be part of an exciting journey in the airline industry. If youre looking for a stable rewarding role with room to grow this is the job for you!

Please upload your CV in English dont miss this opportunity and apply now!

Remote Work :

No

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