Data Center Operations Technician, Data Center Operations, Data Center Ops Job at Oregon Staffing, Umatilla, OR

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  • Oregon Staffing
  • Umatilla, OR

Job Description

Data Center Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:

  • Troubleshooting technical issues on advanced hardware, ranging from servers, storage, and networking devices so they operate on a 24/7 basis.
  • Maintaining a high level of system reliability and availability.
  • Participating in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
  • Sharing knowledge and helping train less technical staff on the best practices related to all service owner issues.
  • Contributing towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
  • Working and meeting SLAs against assigned trouble tickets via a directed workflow, being the first line touch point for hardware troubleshooting and technical issues.
  • Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
  • Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals.
  • Having the knowledge of the policies and procedures, including safety and security, within your department, and understanding the appropriate application of such knowledge.
  • Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contributing to process improvement initiatives relevant to the data center environment.
  • More experienced technicians may assist in training less experienced members of the team.

A day in the life:

  • Supporting DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.)
  • Following the instructions ticket-based environment and working on systematic problem resolution and performing routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom, etc.
  • Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
  • Showing a strong aptitude for troubleshooting and problem solving.
  • Being involved with site management and maintaining tidiness in operation areas.
  • Covering 24x7 shift rotation.
About The Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 2+ years of computer hardware troubleshooting and repair experience

- 1+ years of computer networking experience

- High school or equivalent diploma

Preferred Qualifications

- Optional: Linux certification and/or administration experience - RHCSA/RHCE, LPIC

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,600/year in our lowest geographic market up to $113,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Tags

Shift work,

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