Customer Support Specialist Job at Agria Pet Insurance, Remote

dEsrNkdyeUgvNnQ1UkhPTnhDSGJqdStQ
  • Agria Pet Insurance
  • Remote

Job Description

We’re looking for a Customer Support Specialist to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation.

This is a fully remote role.

The start date for this role is Monday 28th April and you will be required to attend a two week induction when you start.Your induction will be given virtually.

You must be able to commit to these arrangements and start date in order to be considered for this role.

What you’ll be doing:

  • Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
  • Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
  • Objection handling including but not limited to; policy cancellations, premium increases, Claims decisions.
  • Support and advise Sales and Customer Service agents with complex queries.
  • Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution.
  • Handle any calls that overflow from Sales or Customer Service to maintain required service levels
  • Record and maintain accurate policyholder information using the in-house computer systems

What we’re looking for:

  • Previous experience of working in a customer support environment with a passion for providing great customer service
  • Good initiative and problem solving skills
  • Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
  • Good computer skills - able to take in-bound calls whilst navigating our in-house system
  • Confident communicator

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023 and again in 2024, were awarded Most Trusted Pet Insurer in 2021, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon positive pet insurer in the UK.

What we offer:

  • 25 days annual leave which increases with service, plus bank holidays
  • Opportunity to buy/sell up to 5 days annual leave per calendar year
  • Pension and Life Assurance scheme
  • Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
  • We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
  • Refer a friend scheme - earn £500 for every friend you refer

Summary
Company name: Agria Pet Insurance
Remote job title: Customer Support Specialist
Job tags: Support Specialist, retention, Inbound, Outbound

Job Tags

Holiday work, Remote job,

Similar Jobs

Whole Foods Market

Meat Cutter/Butcher- Whole Foods Market-Easton Job at Whole Foods Market

 ...needed\ Desired Work Experiences\2+ years meat experience \ Meat Cutting\ Team Oriented\ Customer Service Focus\ At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion,... 

Marine Hydraulics International, LLC

NDT Level III Examiner Job at Marine Hydraulics International, LLC

MHI Ship Repair & Services is a major marine repair and conversion contractor serving the U.S. Navy, Military Sealift Command, Maritime Administration and Commercial ship owners and operators worldwide. Our shipyard is conveniently located in the Mid-Atlantic region at... 

Get It - Finance

Senior Accountant/Full Charge Bookkeeper - Remote | WFH Job at Get It - Finance

Are you an experienced accountant or full-charge bookkeeper who thrives in a dynamic environment and enjoys working with multiple clients...  ...certification is a plus. - Verifiable references. ### Why Join Us? - Remote-Friendly: Work from anywhere in the U.S. with a private... 

Wegmans Food Markets

Store Shopper Job at Wegmans Food Markets

 ...difference in a customer's shopping experience, Wegmans is the place for you! What will I do? Make a difference in a customer's day and the reason they return to our store Become part of an energetic team where you can Do What You Love every day Exhibit... 

H & A Resources, LLC

UI Designer Job at H & A Resources, LLC

 ...H&A is looking for a UI Designer for a 6 month contract in Alpharetta, GA. This is a 40 hour per week job and will require you to be on site 4 days per week. Non-local to Atlanta metro candidates will not be a fit for this role. Please apply with portfolio link to be...