Job Description

System One is currently seeking a Customer Service/Inside Sales Representative for an industry-leading client in the Ford City, PA area.

Key Responsibilities:

• Customer Support and Product Guidance
  • Assist customers in selecting the appropriate  products for their specific applications
• Technical Product Knowledge
  • Develop a foundational understanding of products, including their use in various industrial and manufacturing settings, to provide effective customer service and technical support
• Relationship Building
  • Establish and maintain strong relationships with customers by providing consistent, detail-oriented, and intentional service that fosters loyalty to products and services
• Order Management and Processing
  • Facilitate the smooth processing of customer orders, ensuring accuracy and timely delivery of products while addressing any issues or concerns promptly
• Cross-Departmental Collaboration
  • Work collaboratively with technical and non-technical stakeholders, including sales, engineering, and customer service teams, to ensure seamless customer experiences and issue resolution
• Customer Communication
  • Effectively communicate with customers, both technical and non-technical, to explain product features, benefits, and provide after-sales support in a clear and understandable manner

• A growth mindset and a positive attitude that supports customers and team
• 3-years of experience in a similar role; preferably in the manufacturing or industrial sector
• Excellent communication skills to both technical and non-technical stakeholders
• Proficiency in Microsoft Office Products and Windows operating system
• Strong attention to detail when providing product information, pricing, lead times, and managing customer orders to ensure accuracy and reliability
• Willingness to learn, be teachable, and teach others
• Ability to perform basic arithmetic and follow consistent procedures
• A strong focus on customer satisfaction and building long-term relationships through reliable, high-quality service

Preferred Qualifications:

• CRM and Sales Software Proficiency
  • Experience with customer relationship management (CRM) software and other sales-related platforms for managing customer interactions, leads, and orders
• Vendor and Supply Chain Coordination
  • Previous experience working with vendors and managing supply chain logistics, including sourcing services and coordinating deliveries
• Basic understanding of metal materials and methods of manufacturing
  • May include Machining, Stamping, Heat Treatment, Forging, Casting, Refining, etc.

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