Customer Service Supervisor Job at Robert Half, Florence, KY

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  • Robert Half
  • Florence, KY

Job Description

Job Description

Job Description

We are offering a contract to hire employment opportunity for a Customer Service Supervisor in Florence, Kentucky. This role is in the manufacturing industry and requires a dedicated professional to oversee our customer service team. The role involves managing customer relations, training team members, and ensuring the efficient handling of customer inquiries and complaints.

Responsibilities:
• Supervise a team of customer service representatives to ensure high-quality customer interaction
• Develop and implement training programs for customer service representatives
• Utilize CRM systems to manage and analyze customer interactions and data
• Handle complex and escalated customer service issues
• Oversee answering of inbound calls and ensure all inquiries are handled promptly and professionally
• Conduct regular audits to ensure all billing functions are performed accurately
• Utilize Microsoft Excel and Outlook for data management and communication
• Monitor and analyze customer service performance and devise plans for improvement
• Collaborate with other departments to ensure customer satisfaction
• Ensure all customer service activities align with the guidelines of the call center customer service.• Proficiency in CRM (Customer Relationship Manager) software
• Experience in answering inbound calls in a high-volume setting
• Familiarity with auditing practices
• Understanding of billing functions
• Ability to provide instructor-led training when necessary
• Proficiency in Microsoft Excel and Microsoft Outlook
• Prior experience in a call center customer service role
• Excellent communication skills, both written and verbal
• Ability to lead and motivate a team
• Strong problem-solving skills
• Ability to handle customer complaints and queries effectively
• Must have a proactive approach to improving customer service standards
• Ability to work under pressure and handle challenging situations
• Excellent organizational and multitasking abilities
• Strong knowledge of management methods and techniques
• Ability to work in a team-oriented environment.

Job Tags

Contract work,

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