Job Description

The Customer Service Representative interfaces with both the customer care and construction departments, as well as subcontractors, homebuyers, and homeowners to perform quality control, final orientations and diagnose, schedule and complete warranty service work

Essential Duties:

• Performing quality control walks and orientations.
• Scheduling worksite appointments with trades as needed.
• Verifying completion of warranty work for customers.
• Partnering with Division Sales and Construction teams.
• Interacting with Trumark vendors and suppliers.

Education and Additional Requirements:

• Has a High School Diploma or GED minimum.
• Has fundamental working knowledge of residential assembly/construction.
• Familiar with product quality and workmanship standards to which houses are built.
• Able or capable of learning to work with customer service ticketing software.
• Must have a background in Warranty, or similar.
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
• Must have a valid, unrestricted Motor Vehicle License.
• Excellent communication, verbal, and written skills.
• Strong organizational and interpersonal skills.
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
• A team-player who can maintain regular attendance, accomplish daily work schedule, and understand and follow work rules and procedures.

Why Work for Trumark?

• Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
• We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.
• Exceptional Medical Benefits (100% Employee + 60% Dependent).
• Monthly wellness stipend.
• 401k with company matching, we are helping you plan for future retirement.
• Pay range $60,000 - $70,000 based on experience.
• Quarterly Incentive Plan.
• Auto and Phone Allowance.

EEO Statement:

At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training.

Statement to Outside Staffing Agencies:

Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark’s recruiting department handles all recruiting/hiring processes – please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark’s recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.

Compensation details: 60000-70000 Yearly Salary

PIf02b34720eb5-30492-36158989

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