Job Description

Position Details:

• Position Name: Coordinator, Customer Service
• Position Location: San Marcos
• Department Name: Customer Service

Essential Job Functions/Tasks:

1. Coordinates the customer quote process, contracts pricing, and customer program information. Updates pricing within the computer system.
2. Responsible for moving orders through the entire order cycle.
3. Works with customers and the Finance team to obtain credit references, establish payment terms, and issue credits when necessary.
4. Investigates customer complaints and collaborates with the Sales and Customer Service teams to resolve issues promptly.
5. Completes and processes all administrative forms related to customer service. Creates and maintains sales reports.
6. Continually develops and improves customer service processes to ensure the highest level of customer satisfaction.
7. Works with customers by providing monthly AR statements and assists finance with collections.

Other Job Functions:

• Performs other related tasks as assigned, some of which may become essential to the position.

Safety Responsibilities:

• Ensures compliance with all safety protocols and practices as outlined by Hunter Industries.

Qualifications:

• Education/Training Required: High school diploma or equivalent.
• Experience Required: Minimum three years of customer service experience.

Knowledge, Skills, and Abilities Required:

• Ability to maintain and develop customer relationships and deliver excellent customer service.
• Excellent written and verbal communication skills, including proficiency in Microsoft Office programs.
• Strong analytical and organizational skills, with the ability to analyze reports and use data effectively.
• Flexibility and adaptability to changing organizational needs.
• Preferred: Verbal and written communication skills in Spanish, knowledge of credit allocations and collections, experience with international supply chains and logistics.

Physical Demands:

• Ability to sit for extended periods, occasional walking and climbing stairs.
• Finger dexterity sufficient for computer use and paperwork.
• Visual acuity and hearing sufficient for communication.
• Ability to lift and carry items up to 70 pounds.

Work Environment:

• Office setting with controlled temperature.

This role offers a dynamic opportunity to contribute to customer service excellence within a supportive and safety-oriented environment at Hunter Industries in San Marcos.

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