Customer Service Agent Job at George Mason University, Manassas, VA

c3F5MEVMcUYvYWQrVDMyS3d5SGZpZTJH
  • George Mason University
  • Manassas, VA

Job Description

Customer Service Agent

Job no: 10002052

Work type: Part-Time / Hourly Wage

Location: Manassas, VA, On Site Required

Categories: Default

Department: Regional Campuses - Freedom Aquatic and Fitness Center

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule:

  • Option 1: Early weekday morning shifts (4:45-10am)
  • Option 2: Evening weekday shifts, Mondays - Thursdays (typically either 4-8pm or 4-9pm or 4-10pm), and/or Fridays (4-8pm)
  • Option 3: Weekend shifts, Saturdays (8am-2pm or 2-8pm) and Sundays (8am-1pm or 1-6pm)
Please be explicit about which option(s) 1, 2, or 3 interest you

Location: Manassas, VA / Sci-Tech campus

Workplace Type: On Site Required

Salary: Up to $14/hour, commensurate with experience

Criminal Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999 and is one of the largest facilities of its type in Northern Virginia. Located on the Science and Technology campus in Prince William county of George Mason University, the 110,000 square foot facility features a 50-meter competition pool; leisure pool; whirlpool; locker facilities and family locker rooms; gymnasium with two practice courts; cardiovascular and strength training equipment; group fitness, mind/body and spin studios; three racquetball/activity courts; community room and classroom and outdoor field and sand volleyball court.

About the Position:

Customer Service Agents comprise the nucleus of Freedom Center's Customer Service Department - more commonly called the Front Desk. In this role, CSAs are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling Group-X classes and on-site wellness scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest. Being the single primary revenue source for the Freedom Center, training in and membership processing and competency, preferably through Fusion, is paramount.

Responsibilities:

Customer Service Agents are expected to greet and check-in members, be knowledgeable of and proficient in explaining and processing membership and program registration requests, scheduling classes and swim-lane reservations, along with on-site childcare scheduling/check-in, and be familiar with and communicate effectively about every other department and function at the Freedom Center in order to direct members and guests to those who can answer their questions more completely if there's additional interest.

Required Qualifications:

  • Previous customer service, cash-handling, and computer/database experience;
  • Effective verbal and listening skills;
  • Ability to communicate respectfully and effectively with a very diverse and multicultural community population; ability to act with tact and courtesy;
  • Demonstrated ability to multitask;
  • Ability to work up to the University-mandated ceiling of 29 hours per week if needed, with daytime/evening shift employees willing to work alternating weekend shifts; and
  • Candidates must possess or be able to obtain CPR and First Aid certifications within 90 days of hire.

Preferred Qualifications:

  • Previous sales experience.

Instructions to Applicants:

For full consideration, applicants must apply for the Customer Service Agent at Complete and submit the online application to include three professional references with contact information, and provide a resume.

Posting Open Date: December 16, 2024

For Full Consideration, Apply by: January 10, 2025

Open Until Filled?: Yes

Advertised: 16 Dec 2024 Eastern Standard Time

Applications close: George Mason University

Job Tags

Hourly pay, Part time, Outdoor, Shift work, Weekend work, Sunday, Day shift, Saturday, Afternoon shift, Early shift, Weekday work,

Similar Jobs

ZipHQ, Inc.

Principal Product Manager Job at ZipHQ, Inc.

 ...Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.We're a...  ...Join us!Your Role Were hiring a Principal Product Manager to join our growing product management...  ...reproduce a reported user issueMentor junior product managers on core product... 

NBCUniversal

Sr. Data Engineer - NBC Sports Next Job at NBCUniversal

 ...bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming... 

Sharp Nursing Medical Staffing

Travel Certified Surgical Technologist - $1,424 per week Job at Sharp Nursing Medical Staffing

 ...Our client is currently seeking a travel Allied First Assist in Virginia Beach, Virginia for 5x8 Days shifts. The ideal...  ...staffing agency for Nursing, Cath Lab, Electrophysiology, Interventional Radiology, Rehab Therapy and Allied Health. We also specialize in... 

BLR Holdings, Inc.

Sr. Product Marketing Manager (Remote) Job at BLR Holdings, Inc.

 ...per yearWe have an exciting new opportunity for a Senior Product Marketing Manager with our client that can be fully remote! The Senior Product...  ...record in scaling brands.Experience mentoring or building junior marketing teams.A Bachelor's in Marketing, Communications,... 

Zumbro Valley Health Center Inc

Trained Medical Assistant Job at Zumbro Valley Health Center Inc

 ...Medication Aide. Valid driver's license and auto insurance. Pay: Starting at $19.50 per hour, with benefits including medical, dental, vision insurance, and more. Schedule: Full-time and part-time positions available, with expected hours of 20-40 per week....