Job Description

Job Description

Job Description

Who we are

We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

Our mission

We inspire kids to believe in themselves. 

Why you’ll love working at Pedalheads

Growth

Pedalheads has 250+ locations in 40+ cities with 2000+ amazing staff who get to teach 90,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

Culture

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there

The Role

The City Manager role is diverse, with responsibilities in site operations, customer service, marketing, staffing and mentorship. This is an independent role where you will be responsible for the delivery of Pedalheads programs within the region and ensuring that all safety and quality standards are being met.   

Your Responsibilities

The City Manager will be based out of a home-office. You will also work collaboratively with others in the organization such as Operations, Marketing, Customer Care, Training and People & Culture. 

In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:  

Camp Operations

• Leads and supervises summer camp staff by providing mentorship and motivation on-site and supporting the Site Leadership teams at each location 
• Builds and maintains positive relationships with camp leaders and instructors 
• Supports Site Leadership with the resolution of employee or customer issues 
• Ensures that camp procedures and safety standards are being followed and upheld 
• Assists with the training of camp staff  
• Ensure smooth operations of 6-7 locations including but not limited to Boston, Belmont, Newton, Cambridge, Lexington and Wellesley

Recruitment & Training

• Recruit, interview and hire the best Instructors, Supervisors and Site Managers
• Assist with Instructor and Site Leader training sessions

Promotions

• Work collaboratively with the Marketing Department to promote the program within local communities, at events, school presentations, etc.
• Build strong relationships with communities where our camps are located

Customer Service

• Always willing to go the extra mile to engage customers and provide excellent customer service
• Respond to customer complaints in a timely and professional manner, always aiming to provide an appropriate solution and ensure resolution
• Review customer surveys on a weekly basis and connect with all unsatisfied customers to rectify the problem and turn their experience into a positive one

What does success look like?

• By March of 2025, you will have completed the rebuild and organization of camp related equipment to the standard that it could delivered to a site the following day
• By March of 2025, you will have engaged with 15+ schools or partners to generate awareness of Pedalheads as an employer of choice for summer jobs
• By March of 2025, you will have researched neighborhoods and secured 6-8 sites in the greater Boston area to execute Summer Bike Camps
• You will have created 5 strategic partnerships with local elementary schools or related care facilities to advertise our programming and collected 1,000 emails of interested families

Skills, Knowledge and Experience

We believe that a great team is built on a collection of skills, knowledge and experiences and we consider all of this when we review your application:

• Must be able to meet the requirements for Director I or Director II certification by the department of Early Education and Care (ECC) within 3 months of hire
• Relationship Builder – builds and preserves trusting relationships with site leaders, instructors, colleagues, customers and hiring resources
• Passionate and collaborative – participates and represents the company brand proudly
• Work ethic – self-motivated, works continuously towards successful outcomes
• Mentorship – able to develop and motivate employees
• Leadership - a mature and dynamic leader who is enthusiastic and brings a positive energy
• Responsible - takes initiative and takes charge of situations
• Organizer and planner – plans, organizes, schedules, and budgets efficiently and productively
• Flexibility/adaptability – adjusts quickly to changing situations; copes effectively with complexity and change; able to work occasional evening and weekends
• Team Player - has excellent verbal communication and collaboration skills and can work with all levels and functional areas of an organization
• Fun – understands the importance of team bonding and creates and open and social workspace
• A minimum of 2 years management experience at a supervisory level or above
• Organizing and instructing experience with children of all ages, preferably in a camp or sporting environment
• Strong communications skills (with both kids and adults)
• Exceptional interpersonal skills to interact and build strong relationships with individuals at all levels
• A mature and dynamic leader who is enthusiastic and who brings a positive energy
• Must have reliable transportation and be able to travel within area of responsibility

Assets

• An undergraduate degree in business, operations, management, or recreation 
• Experience working in recreation, children’s programming, sport management, or hospitality

• Experience with ADP Workforce Now, scheduling, approving hours
• Experience delivering training sessions to youth (18-24) 
• Experience in prospecting and/or sales  
• Previous experience with camp management

Direct reports

• The City Manager, Boston is responsible for managing, seasonal site support and site leadership teams for their region.

Pay and Perks

This is a Full-Time year round position. The ideal start date is mid to late February. The successful candidate will be paid an annualized salary of $55,000 to $62,000, commensurate with experience, based on a 40-hour work week. This position is home based in Boston, Massachusetts.

Finding the perfect person for this job is very important to us and we recognize the value in that;

• Annual profit share eligibility;

• Personalized benefits through our health and wellness program;

• Retirement benefits - matching program;

• We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure;

• Annual professional development allowance;

• Support, including some paid time, for community responsibility/volunteering ;

• Maternity and parental leave top up;

• Growth and advancement.

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities. 

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence. 

#INDMASS

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