Job Description

Job Description

Job Description

At Selerix, we are dedicated to providing exceptional service and support to our clients. We believe that great service is the key to building lasting relationships, and we are looking for a passionate, proactive ACA Customer Success Manager to join our team. This role is vital in ensuring that our clients receive the highest level of service and support throughout their journey with us.

Benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid Holidays
• 401k (with match)- Basic Life - Long Term Disability (LTD)

Location: Positions available in Columbia, South Carolina, and Metairie, Louisiana. Includes minimal travel <10%.

Reports to: Director of ACA Services

ACA Customer Success Manager Role Summary:

Responsible for the various stages of the Selerix ACA process for IRS filing and employer reporting requirements. This position is the primary liaison between the employer and Selerix for ACA reporting. Works in conjunction with internal and external partners to provide end-to-end ACA service to our client base. This position provides superior customer service and maintains a working knowledge on existing/new laws or regulations regarding ACA. The position manages and maintains a case load of 75+ unique EINs.

ACA Customer Success Manager Requirements:

• Fluently speak, read, and write English
• Strong written and verbal communication skills
• Demonstrates strong ethics and maintain confidentiality
• Expert Microsoft Office skills
• Proven project management skills
• Self-starter, with excellent organizational and time management skills
• Work in a team environment as well as independently
• Proven ability to prioritize and multi-task
• Ability to interpret, evaluate and communicate detailed information

Characteristics:

• Self-directed
• Sense of urgency
• Customer Focused
• Professional demeanor
• Organized, detail oriented; catch errors early
• Ethical; respects confidentiality
• Ability to see and understand the “big picture”
• Excellent listener

ACA Customer Success Manager Responsibilities:

• Serves as ACA primary point of contact for Selerix Employer groups
• Effectively perform ACA project management within the project timeline leading to the IRS deadlines.
• Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
• Promptly researches and troubleshoots issues as reported by client/service partners.
• Prioritize and manage multiple ACA cases simultaneously to ensure client satisfaction is maintained at the standard required by the Director of ACA Services.
• Works collaboratively with internal/external partners to resolve issues.
• Provides project oversight and ensure the ACA process maintains momentum.
• Maintains knowledge and competence in ACA compliance, Selerix ACA workflow structure and reporting functionality.
• Effectively manages multiple client implementations simultaneously.
• Coordinates deliverables for system enhancements or changes related to ACA updates.
• Following established processes and procedures, creates and configures ACA configuration and setup based on client information.
• Participates in staff meetings, conference calls, and other meetings, as needed.
• Performs other duties as required.

Working Conditions:

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.
• Use office equipment and machinery effectively.
• Requires normal finger dexterity for keyboarding.
• Work effectively with frequent interruptions.
• Minimal travel <10%.

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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