4000082161_IT Helpdesk Technician@ Plano TX Job at MindSource, Plano, TX

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  • MindSource
  • Plano, TX

Job Description

Position Information

JD Details
Job Description

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company ' s reputation and business.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements/Qualifications:

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)

Good understanding of computer systems, mobile devices and other tech products

Able to install and configure Laptops, PC's and Desktops, Printers and peripherals

Ability to diagnose and resolve basic technical issues

Computer skills must include: Microsoft Office Suite, SAP GUI

Install and repair Laptop PC, Printers

Experience with LAN and Cabling

1~4 years' experience working in helpdesk area with break/fix experience and/or with related education/training

But entry level is applicable.

Excellent communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

A+ Certificate is preferred

Job Tags

Permanent employment,

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